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Keeping passengers informed is crucial for ensuring safety before an evacuation. Clear communication helps passengers understand the situation, instructs them on the actions they should take, and can alleviate panic during a potentially chaotic experience. When passengers are kept updated with relevant information about the evacuation process, it allows them to respond in an orderly way and follow the crew's directives effectively. This not only assists in maintaining calm but also ensures that everyone is aware of the safest and quickest exits available, which is vital for their safety.

Other options do not directly address the immediate needs of passenger safety in an emergency situation. While distributing life jackets can be important in certain scenarios, it is not universally needed for all types of evacuations. Serving drinks, checking boarding passes, or even distributing life jackets pertain more to operational or comfort aspects rather than the critical actions needed to facilitate a safe and efficient evacuation.